Customer Experience Ltd
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Technology

AWS architecture for resilient customer operations.

Use cloud infrastructure, data and AI services as part of an integrated CX ecosystem.

Discuss your requirements →
CX / AICONCEPTUAL ARCHITECTURE
VOICEDIGITALHUMAN

PLATFORM & INTEGRATION

  • Cloud architecture
  • Amazon Connect integration
  • AI and speech services
  • Data services
CRM · KNOWLEDGE · BUSINESS SYSTEMSPermissions, traceability and human oversight

FROM CUSTOMER NEED TO IMPLEMENTATION

Engineering that connects the platform to your operation.

Define cloud infrastructure, integration services and monitoring around CX workloads. Test access boundaries, event retries and recovery before opening production traffic.

SCOPE & CAPABILITY

The connections you need. The capabilities that matter.

  • Cloud architecture

  • Amazon Connect integration

  • AI and speech services

  • Data services

  • Serverless integration

  • Security and monitoring

Capabilities, licensing and support scope are confirmed for the selected product and project. Wace One is CXLTD’s product family; other product names belong to their respective owners.

ENGINEERING OUTPUTS

Turn the scope into deliverables.

  • Cloud architecture
  • Event and API contracts
  • Monitoring and recovery plan

DEFINE SUCCESS TOGETHER

Set the measurement plan before implementation.

Agree the baseline, data source, responsible team and review interval during discovery. These are measurement areas, not reported results or guarantees.

  • Service latency
  • Event delivery
  • Recovery time

LET’S START WITH YOUR CHALLENGE

Your next chapter starts with a conversation.

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