Customer Experience Ltd
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Technology

Google Cloud intelligence for connected CX.

Integrate speech, AI, data and cloud services into production customer journeys.

Discuss your requirements →
CX / AICONCEPTUAL ARCHITECTURE
VOICEDIGITALHUMAN

PLATFORM & INTEGRATION

  • Vertex AI integration
  • Speech services
  • Cloud architecture
  • Data platforms
CRM · KNOWLEDGE · BUSINESS SYSTEMSPermissions, traceability and human oversight

FROM CUSTOMER NEED TO IMPLEMENTATION

Engineering that connects the platform to your operation.

Connect speech, conversational services and approved enterprise data through controlled integrations. Evaluate language quality, response latency and fallback behavior together.

SCOPE & CAPABILITY

The connections you need. The capabilities that matter.

  • Vertex AI integration

  • Speech services

  • Cloud architecture

  • Data platforms

  • API integration

  • Observability

Capabilities, licensing and support scope are confirmed for the selected product and project. Wace One is CXLTD’s product family; other product names belong to their respective owners.

ENGINEERING OUTPUTS

Turn the scope into deliverables.

  • Speech and conversation architecture
  • Data access controls
  • Language evaluation set

DEFINE SUCCESS TOGETHER

Set the measurement plan before implementation.

Agree the baseline, data source, responsible team and review interval during discovery. These are measurement areas, not reported results or guarantees.

  • Intent accuracy
  • Response latency
  • Fallback rate

LET’S START WITH YOUR CHALLENGE

Your next chapter starts with a conversation.

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