Customer Experience Ltd
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Technology

Microsoft services connected to customer experience.

Bring Azure, AI and business applications into a governed CX architecture.

Discuss your requirements →
CX / AICONCEPTUAL ARCHITECTURE
VOICEDIGITALHUMAN

PLATFORM & INTEGRATION

  • Azure architecture
  • Azure AI services
  • Microsoft Copilot integration
  • Dynamics integration
CRM · KNOWLEDGE · BUSINESS SYSTEMSPermissions, traceability and human oversight

FROM CUSTOMER NEED TO IMPLEMENTATION

Engineering that connects the platform to your operation.

Connect enterprise identity, business applications and supported AI services around existing customer workflows. Apply least-privilege access and document data movement.

SCOPE & CAPABILITY

The connections you need. The capabilities that matter.

  • Azure architecture

  • Azure AI services

  • Microsoft Copilot integration

  • Dynamics integration

  • Identity and security

  • Monitoring

Capabilities, licensing and support scope are confirmed for the selected product and project. Wace One is CXLTD’s product family; other product names belong to their respective owners.

ENGINEERING OUTPUTS

Turn the scope into deliverables.

  • Identity and access design
  • Application integration
  • Data-flow documentation

DEFINE SUCCESS TOGETHER

Set the measurement plan before implementation.

Agree the baseline, data source, responsible team and review interval during discovery. These are measurement areas, not reported results or guarantees.

  • Access failures
  • Workflow completion
  • Service latency

LET’S START WITH YOUR CHALLENGE

Your next chapter starts with a conversation.

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