Customer Experience Ltd
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Technology

Verint workforce and recording expertise.

Design, integrate and operate recording, quality and workforce capabilities across complex contact center estates.

Discuss your requirements →
CX / AICONCEPTUAL ARCHITECTURE
VOICEDIGITALHUMAN

PLATFORM & INTEGRATION

  • Interaction recording
  • Quality management
  • Workforce management
  • Platform integration
CRM · KNOWLEDGE · BUSINESS SYSTEMSPermissions, traceability and human oversight

FROM CUSTOMER NEED TO IMPLEMENTATION

Engineering that connects the platform to your operation.

Connect recording, quality and workforce functions to the contact-center event model. Validate interaction matching, access, retention settings and retrieval with the responsible teams.

SCOPE & CAPABILITY

The connections you need. The capabilities that matter.

  • Interaction recording

  • Quality management

  • Workforce management

  • Platform integration

  • High availability

  • Upgrade and optimization

Capabilities, licensing and support scope are confirmed for the selected product and project. Wace One is CXLTD’s product family; other product names belong to their respective owners.

ENGINEERING OUTPUTS

Turn the scope into deliverables.

  • Recording and CTI integration design
  • Quality review workflow
  • Retrieval acceptance tests

DEFINE SUCCESS TOGETHER

Set the measurement plan before implementation.

Agree the baseline, data source, responsible team and review interval during discovery. These are measurement areas, not reported results or guarantees.

  • Recording completeness
  • Retrieval success
  • Quality calibration

LET’S START WITH YOUR CHALLENGE

Your next chapter starts with a conversation.

Talk to an expert ↗