Wace Digital
Messaging, web and mobile chat, social channels and AI-based bots.
Technology
Wace One. The CXLTD interaction platform.
Flexible contact center capabilities designed to connect customer interactions, operational workflows and enterprise systems.
VOICEDIGITALHUMAN
PLATFORM & INTEGRATION
- Wace Digital messaging & AI bots
- Wace Connect voice & IVR
- Recording & quality management
- Wace Insights reporting
CRM · KNOWLEDGE · BUSINESS SYSTEMSPermissions, traceability and human oversight
FROM CUSTOMER NEED TO IMPLEMENTATION
Engineering that connects the platform to your operation.
Bring Wace Digital, Wace Connect and Wace Insights together around messaging, voice and operational visibility. Assess private cloud deployment against data-location and continuity requirements.
SCOPE & CAPABILITY
The connections you need. The capabilities that matter.
Wace Digital messaging & AI bots
Wace Connect voice & IVR
Recording & quality management
Wace Insights reporting
CRM & agent desktop integration
Private cloud deployment planning
Capabilities, licensing and support scope are confirmed for the selected product and project. Wace One is CXLTD’s product family; other product names belong to their respective owners.
ENGINEERING OUTPUTS
Turn the scope into deliverables.
- Module and channel scope
- Hosting and integration design
- Acceptance and support plan
DEFINE SUCCESS TOGETHER
Set the measurement plan before implementation.
Agree the baseline, data source, responsible team and review interval during discovery. These are measurement areas, not reported results or guarantees.
- Channel continuity
- Interaction traceability
- Reporting completeness
THE CXLTD PRODUCT FAMILY
Wace One.
Channels, people
and insight. Together.
An interaction platform combining Wace Digital, Wace Connect and Wace Insights. Private cloud and supported hosting options are assessed against your data-location and continuity requirements.
Explore Wace One →Active interactions248+12%
Service level91%+4%
AI resolved64%+8%
Interaction volume09:00–17:00
Channel mix
Voice42%
Messaging31%
Digital27%
Illustrative product interface
Wace Connect
WebRTC voice, recording, quality, IVR, CTI and agent desktop.
Wace Insights
Reporting, dashboards and operational performance visibility.